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e-shopping Terms and conditions Returns - We ask our customers to immediately check goods which arrive by courier or Royal Mail. Any discrepancies must be reported to computer-care within 24 hours of receipt. If a package looks damaged or opened please refuse the delivery. Before returning any items they must be authorised by computer-care. We reserve the right to charge a 25% re-stocking fee for any items which are returned unauthorised or as unwanted. Software Sales - Software can only be returned if the package is unopened. This is to protect the manufacturer with their copyrights. VAT-Tax - Vat @ 15% shall be added at the checkout General Terms and Warranties. All new components sold by COMPUTER-CARE.CO.UK include a 12 month return to base warranty and all 2nd user and re-furbished components a 30 day return to base warranty unless otherwise stated. COMPUTER-CARE.CO.UK reserves the right to void any claim if deliberate damage or misuse of goods be detected. Warranty does not cover software installation, software faults or damage due to power surges. The end user is always responsible for his/her own data backups and due to the nature of computer servicing COMPUTER-CARE.CO.UK will not compensate for any data loss unless under the terms of a specialised written contract. Due to the nature of software licences and hardware components please assume all sales are final and refunds may only be given under our discretion. Refunded items may carry a re-stocking and admin fee of no less than 25%. Unpaid cheques carry a minimum £25.00 admin fee & costs. Our terms do not affect your statutory rights.
COMPUTER-CARE.CO.UK reserves the right to replace faulty components with components of equivalent quality or value. Whereby we shall endeavour to try and match the equipment there may be occasions when we are unable to do so. The same terms apply to our own and other branded computer systems. If we are unable to replace identical parts or computers due to availability or because major fluctuated costs are involved we shall replace with a similar item. COMPUTER-CARE.CO.UK will often replace faulty parts with better and more advanced components however this will be solely down to our discretion taking into account availability, cost, warranty status etc. COMPUTER-CARE.CO.UK promises never to replace any component or machine with any technically inferior item.
Cosmetic damage, wear and tear and plastics are not covered under the terms of warranty. If a machine or component is seen as damaged when purchased it is the responsibility of the customer to report this immediately. New Notebook/Laptop batteries have a special limited warranty of 3 months unless otherwise specified.
Often warranties are covered by manufactures onsite cover which may in turn be more beneficial to the customer saving time on turnaround and your own travelling costs. The following numbers may be of help.
EPSON 0870 44 3 77 66 HEWLETT PACKARD 0870 0104320 IBM 0870 440055 MICROSOFT 0870 6010100 RELISYS 0161 2326000 SYMANTEC NORTON 020 7616 5813 or 0870 4432257 TOSHIBA 0870 4448944
Compatibility Issues
Compatibility meaning any hardware device or software which will not function as expected due to a device or software conflict. Any such issue must be reported as soon as possible and no later than 7 days after purchase. Issues arising from customers upgrading their own systems such as hardware and or software will be seen as your responsibility to contact the relevant manufacturer.
Internet and email issues
Our most common support calls relate to internet and email issues. Almost without exception these calls are due to issues relating to the internet service provider. We ask that our customers contact their ISP Internet service provider in the first instance. However should you prefer that COMPUTER-CARE.CO.UK makes an initial diagnosis or should you have no luck with your ISP then please contact us We shall do our very best to help you however without guarantees. Please ensure that you have your internet details at hand. For example your username, email address, access numbers.
ISP Support numbers. Local, National or Premium rates may apply.
AOL 0800 3765432 BT BROADBAND 0800 111 4567 or 0870 2404650 or 0906 3020227 BT YAHOO BUSINESS BROADBAND 0845 6007020 BT YAHOO DIAL UP 0808 100 5667 FREEDOM2SURF 0870 2423759 ORANGE - FREESERVE – WANADOO 0870 010 2462 FREEDOM2SURF 0870 2423759 NTL 0870 015 1515 or 0906 217 0007 TISCALI 0906 3006633 VIRGIN 0845 6760762 or 0906 217003
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IT Computer Consultancy and support services serving your business and the general public. Network maintenance and installation service. Sales of computer equipment in and around Selby , York , North Yorkshire. Customer care and confidentiality guaranteed. IT company you can trust who looks after all your network and internet needs. Help is at hand to support any of your problems whether it's the blue screen of death, pc rebooting, windows xp, windows vista, apple macs, linux, unix, os2, os3, citrix, server, backup system, lost photos. Sales of computers and Laptops for students , office , university , school , windows xp , vista , linux . Free data transfer , fast data rescue and recovery. Help at every level. Winthin walking distance oof the town centre with parking facilities near mcdonalds , homebase focus , jjb , argos , aldi not least selby market on monday and bank holiday. associated sites: http://www.computer-care.co.uk/ http://computercare.co.uk/ http://www.computerservicesleeds.co.uk/ http://www.computerunits.co.uk/ http://www.coolware.co.uk/ http://www.docmatrix.co.uk/ http://www.gardenjungle.co.uk/ http://www.holmeuponspaldingmoor.co.uk/ http://www.hullcomputers.co.uk/ http://www.microssoft.co.uk/ http://www.networkedcomputers.co.uk/ http://www.networklinks.co.uk/ http://www.north-duffield.co.uk/ http://www.sagexchange.co.uk/ http://www.selbycomputerservices.co.uk/ http://www.tbus.co.uk/ http://www.valuetrader.co.uk/ http://www.yorkshirecafe.co.uk/ http://www.yorkshirecomputerservices.co.uk/ |
